Privacy Policy

1. Information We Collect

Zielle UK is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. When you purchase garments, subscribe to our newsletter, or create an account on zielle.co.uk, we collect personal information including:

• Full Name and Postal Address for UK order fulfillment.
• Email address and Telephone contact number for DPD delivery dispatch updates.
• Payment verification details (processed securely via PCI-DSS compliant Klarna, Clearpay, or Stripe gateways).
• IP address, browser specification, and cookies for analytical performance optimization.

2. How We Use Your Data

We utilize your personal information strictly under legitimate UK GDPR legal bases:

• To fulfill purchase orders, process UK standard 3–4 day deliveries, and facilitate 30-day returns.
• To send transactional receipts, parcel tracking links, and order confirmation emails.
• To provide promotional updates and exclusive drop previews where explicit consent has been granted.

3. Data Sharing & Third Parties

Zielle UK does not sell or rent personal information to third-party marketing brokers. We share data solely with verified UK service providers under strict data processing agreements: courier services (DPD UK / Royal Mail), payment gateways (Klarna, Clearpay, Visa/Mastercard), and technical infrastructure partners.

4. Your Rights Under UK Law

Under the UK GDPR, you hold specific statutory rights regarding your data:

• Right of Access: Request a full copy of the personal data held about you.
• Right to Rectification: Correct inaccurate or incomplete information.
• Right to Erasure ('Right to be Forgotten'): Request permanent deletion of your data when no longer legally required for tax compliance.
• Right to Withdraw Consent: Opt-out of marketing communications at any time.

5. Contact Our UK Privacy Team

For data protection inquiries or to exercise your legal rights, please contact our London Compliance Officer at privacy@zielle.co.uk or write to Zielle London, United Kingdom.